Retail Supermarket Chain
Use Case: Securing a Retail Supermarket Chain with Microsoft 365, Intune & Sophos
📌 Client Overview:
A retail supermarket chain with 70+ outlets and 1,400+ staff including billing agents, store managers, and regional teams. Their distributed IT infrastructure relied on POS terminals and desktops with minimal centralized security.
🚨 Business Challenges
🔄 1. Inconsistent Endpoint Security
- No standardized antivirus on POS or desktops
- Devices unpatched and unmanaged
👥 2. Shared Credentials & Weak Access Controls
- Billing counters used shared usernames/passwords
- Missing MFA or conditional access
🔌 3. USB Device Misuse & Shadow IT
- USB ports enabled on all devices
- Unauthorized tools and software frequently installed
🛠️ 4. Manual IT Support Across Stores
- IT support required physical site visits
- No remote software deployment mechanism
🌐 5. Bandwidth Misuse & Poor Internet Hygiene
- Access to non-work websites on store systems
- No DNS filtering or web policy enforcement
✅ Our Solution
We deployed a multi-layered endpoint and identity protection strategy using Microsoft 365, Intune, and Sophos Intercept X.
💼 Microsoft 365 Business Premium
- Secure email, file sharing, and collaboration via Teams, Outlook, and SharePoint
- MFA and conditional access enabled for management & regional teams
- Centralized user management through Azure AD
🛡️ Microsoft Defender for Microsoft 365 – Plan 1
- Safe Links and Safe Attachments for phishing prevention
- Impersonation and spoofing protection enabled
- Attack simulation training for corporate staff
📱 Microsoft Intune
- Device compliance rules enforced chain-wide
- USB control policies implemented
- Remote patching and software deployment enabled
- Restricted installation of unauthorized tools
🖥️ Sophos Intercept X
- Deployed on all endpoints with real-time threat protection
- Advanced security features:
- 🔐 Ransomware rollback
- 🧠 AI-driven malware detection
- 🛠️ Exploit mitigation
- Managed through Sophos Central for unified visibility
🔍 Outcome & Results
| Metric / Area | Before | After |
|---|---|---|
| Endpoint Security | ⚠️ Inconsistent, weak AV | ✅ Unified protection with Sophos |
| USB Access Control | ❌ Unrestricted | ✅ Controlled via Intune policies |
| User Access Management | ❌ Shared credentials | ✅ Azure AD with MFA |
| Remote Support | ⌛ Onsite only | ✅ Remote device management via Intune |
| Internet Misuse | ⚠️ Unmonitored | ✅ Browser and DNS restrictions applied |
🧩 Technology Stack
- Microsoft 365 Business Premium
- Microsoft Defender for Microsoft 365 (Plan 1)
- Microsoft Intune
- Sophos Intercept X + Sophos Central
🧠 Key Benefits Delivered
- Consistent security across all POS and store systems
- Centralized control and monitoring from HQ
- Faster troubleshooting and less onsite dependency
- MFA and user-level access improved accountability
- Mitigated malware threats and software misuse
📣 Client Feedback
“Now, from our head office, we can manage every retail outlet — update systems, block USBs, monitor security — without sending anyone onsite. This solution has made us both secure and efficient.”
— IT Head
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Whether you're looking for expert M365 services, cybersecurity solutions, managed IT services, or need help choosing the right technology strategy — our team is ready to assist you. We work closely with each client to understand their needs and deliver tailored solutions that create real impact.
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Begumpet, Hyderabad
