Freshworks solutions for customer service, IT, and CRM are incredibly powerful, yet fast, easy, and cost effective.
Freshservice
Freshworks Freshservice is a cloud-based IT service management (ITSM) software that offers comprehensive solutions to manage IT assets, incidents, problems, changes, releases, and service requests. It provides a unified platform for IT teams to streamline their service management operations, automate workflows, and deliver efficient and effective IT services. Some of the key solutions provided by Freshservice are:
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IT Asset Management: Freshservice offers robust IT asset management capabilities that allow businesses to discover, track, and manage their IT assets throughout their lifecycle. It provides features for asset discovery, inventory management, software license management, hardware and software asset tracking, and asset depreciation, helping businesses to optimize their IT asset utilization and reduce costs.
Incident Management: Freshservice provides a ticketing system for managing IT incidents, allowing IT teams to track, prioritize, and resolve incidents in a timely manner. It provides features for ticket creation, assignment, categorization, escalation, and notifications, enabling IT teams to streamline incident resolution and minimize downtime.
Problem Management: Freshservice offers features for managing IT problems and identifying root causes to prevent recurring incidents. It provides tools for problem detection, analysis, documentation, and resolution, helping IT teams to address underlying issues and prevent future incidents.
Change Management: Freshservice enables businesses to manage IT changes in a controlled and organized manner. It provides features for change request creation, approval, scheduling, implementation, and documentation, ensuring that changes are managed efficiently and with minimal impact on IT services.
Release Management: Freshservice offers capabilities for managing software releases and deployments. It provides features for release planning, testing, and deployment, helping IT teams to ensure smooth and error-free software releases.
Service Catalog and Request Management: Freshservice allows businesses to create and manage a service catalog that provides a self-service portal for users to request IT services. It offers features for service catalog creation, service request management, and automation of service fulfillment, improving user satisfaction and reducing service delivery time.
Service Level Management: Freshservice helps businesses define and manage service level agreements (SLAs) to ensure that IT services are delivered according to agreed-upon standards. It provides features for SLA creation, monitoring, and reporting, enabling IT teams to meet SLA targets and provide quality IT services.
Reporting and Analytics: Freshservice provides comprehensive reporting and analytics features that allow businesses to track and measure various ITSM metrics, such as incident resolution time, change success rate, asset utilization, and more. These insights help businesses to identify areas of improvement, make data-driven decisions, and continuously optimize their IT service management processes.
Integration and Automation: Freshservice integrates with various third-party tools and services, such as monitoring tools, configuration management databases (CMDBs), and collaboration platforms, to streamline IT service management operations. It also offers automation capabilities to automate workflows, notifications, and approvals, improving IT team productivity and reducing manual efforts.
Freshchat
Freshworks Freshchat is a modern customer messaging platform that allows businesses to engage with their customers in real-time through chat-based conversations. It offers a wide range of solutions to enable businesses to provide personalized and proactive customer support, sales, and marketing interactions. Some of the key solutions provided by Freshchat are:
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Live Chat: Freshchat enables businesses to offer live chat support on their websites, web apps, and mobile apps, allowing customers to interact with support agents in real-time. Agents can handle multiple conversations simultaneously, view customer information, and provide quick resolutions.
Chatbots: Freshchat allows businesses to create and deploy AI-powered chatbots that can handle routine queries, provide instant responses, and automate tasks such as ticket creation, appointment scheduling, and more. Chatbots help in reducing agent workload and provide 24/7 support to customers.
Proactive Messaging: Freshchat enables businesses to send proactive messages to customers based on their behavior, preferences, and context. Businesses can use proactive messaging for proactive support, upselling, cross-selling, and customer engagement to drive conversions and enhance customer experience.
Team Collaboration: Freshchat provides features for team collaboration, allowing agents to collaborate with each other in real-time, transfer conversations, leave internal notes, and work together to resolve customer issues efficiently. This ensures seamless communication and collaboration among team members.
Multichannel Messaging: Freshchat allows businesses to engage with customers across multiple messaging channels such as website chat, in-app chat, WhatsApp, Facebook Messenger, Apple Business Chat, and more. This helps in providing a consistent messaging experience to customers, regardless of the channel they prefer.
Customization and Branding: Freshchat offers customization options to configure the chat widget, chatbot flows, and messaging workflows as per the branding and requirements of businesses. This helps in providing a personalized and branded chat experience to customers, aligning with the business’s brand identity.
Reporting and Analytics: Freshchat provides comprehensive reporting and analytics features that allow businesses to track and measure various chat-related metrics, such as chat volume, response time, customer satisfaction, and more. These insights help businesses to optimize their chat interactions and improve customer engagement.
Integration and Automation: Freshchat integrates with various third-party tools and services, such as CRM, helpdesk, and marketing automation, to streamline customer interactions and automate workflows. This allows businesses to centralize their customer communication and provide a seamless experience.
Freshdesk
Freshworks Freshdesk is a customer support and helpdesk software that offers a wide range of solutions to streamline and manage customer interactions for businesses of all sizes. It is a cloud-based platform that allows companies to centralize their customer support operations and provide efficient and personalized support to their customers through various channels such as email, phone, chat, social media, and more. Some of the key solutions provided by Freshdesk are:
Ticketing System: Freshdesk offers a robust ticketing system that helps businesses to manage customer queries, issues, and requests in a structured and organized way. Tickets can be automatically created from various channels, and agents can assign, categorize, prioritize, and track tickets to ensure timely resolution.
Multichannel Support: Freshdesk enables businesses to provide customer support across multiple channels such as email, phone, chat, social media, and more. This allows customers to choose their preferred channel for communication, and agents can respond from a unified platform, ensuring consistent support experience across all channels.
Self-Service Portal: Freshdesk provides a self-service portal where customers can access a knowledge base, FAQs, and community forums to find answers to their queries without contacting support agents. This helps in reducing the support ticket volume and empowers customers to find solutions on their own.
Automation and SLA Management: Freshdesk allows businesses to automate repetitive tasks and workflows, such as ticket assignment, categorization, and notifications, to improve agent productivity and reduce response time. It also helps in setting up Service Level Agreements (SLAs) to ensure timely resolution of customer issues.
Reporting and Analytics: Freshdesk provides comprehensive reporting and analytics features that enable businesses to track and measure various support metrics, such as ticket volume, response time, resolution time, customer satisfaction, and more. These insights help businesses to identify areas of improvement and make data-driven decisions to enhance their customer support operations.
Integration and Customization: Freshdesk integrates with various third-party tools and services, such as CRM, e-commerce, and messaging platforms, to streamline customer support operations and provide a seamless experience. It also offers customization options to configure the platform as per the specific requirements of businesses.
Omnichannel Support: Freshdesk allows businesses to provide a consistent support experience across various channels, including email, phone, chat, social media, and more. Agents can manage all customer interactions from a unified platform, ensuring seamless communication and quick issue resolution.
AI-Powered Features: Freshdesk leverages artificial intelligence (AI) to provide advanced features such as automated ticket routing, smart suggestions, sentiment analysis, and bot-based support, which help in enhancing the overall customer support experience and improving agent productivity.
Freshsales
Freshworks Freshsales is a cloud-based customer relationship management (CRM) software that helps businesses manage their sales processes and grow their sales pipeline. It offers a range of solutions to streamline sales activities, automate tasks, and improve sales productivity. Some of the key solutions provided by Freshsales are:
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Contact and Lead Management: Freshsales provides features for managing contacts and leads in a centralized database, allowing sales teams to organize and track their interactions with prospects. It offers tools for lead capture, lead scoring, lead assignment, contact profiling, and lead nurturing, helping businesses to effectively manage their sales leads and convert them into customers.
Deal Management: Freshsales allows sales teams to manage their deals and opportunities in a visual sales pipeline. It provides features for deal tracking, deal stages, deal value and probability, sales forecasting, and deal collaboration, enabling sales teams to prioritize and progress deals efficiently.
Email and Communication: Freshsales offers email integration that allows sales teams to send and receive emails directly within the CRM platform. It provides features for email tracking, email templates, email automation, and email analytics, helping sales teams to manage their communication with prospects and customers effectively.
Sales Automation: Freshsales provides automation features that streamline repetitive sales tasks and workflows. It offers capabilities for lead assignment, lead scoring, task and activity automation, and workflow automation, helping sales teams to save time and focus on building relationships with prospects.
Reporting and Analytics: Freshsales offers comprehensive reporting and analytics features that provide insights into sales performance and pipeline health. It provides pre-built sales reports, customizable dashboards, sales analytics, and sales forecasting, enabling sales teams to track their progress, identify areas of improvement, and make data-driven decisions.
Sales Campaigns: Freshsales allows sales teams to create and run email campaigns and track their effectiveness. It provides features for campaign creation, email templates, email scheduling, campaign analytics, and campaign automation, helping sales teams to engage with prospects and drive conversions.
Integrations and Marketplace: Freshsales integrates with various third-party tools and services, such as email providers, calendar apps, messaging apps, and more. It also offers a marketplace with a wide range of add-ons and integrations, allowing businesses to customize and extend the functionality of the CRM according to their needs.
Mobile App: Freshsales offers a mobile app that allows sales teams to access and manage their CRM data on the go. The mobile app provides features for contact and lead management, deal management, email communication, task and activity management, and reporting, enabling sales teams to stay productive even when they are away from their desks.
Freshmarketer
Freshworks Freshmarketer is a cloud-based marketing automation software that helps businesses optimize their marketing efforts, drive customer engagement, and improve conversions. It offers a range of solutions to create, automate, and optimize marketing campaigns across various channels. Some of the key solutions provided by Freshmarketer are:
Website Personalization: Freshmarketer allows businesses to deliver personalized experiences to website visitors. It provides features for website tracking, visitor segmentation, dynamic content creation, A/B testing, and personalized messaging, enabling businesses to deliver targeted content and offers to visitors based on their behavior and preferences.
Email Marketing Automation: Freshmarketer offers a comprehensive email marketing automation solution. It provides features for email campaign creation, email templates, email scheduling, segmentation, personalization, A/B testing, and email analytics, helping businesses to engage with their audience, nurture leads, and drive conversions.
Conversion Rate Optimization (CRO): Freshmarketer provides tools for optimizing website conversions. It offers features for A/B testing, multivariate testing, heatmaps, session recording, and form analytics, allowing businesses to identify areas of improvement, optimize website pages, and increase conversion rates.
Behavioral Tracking and Segmentation: Freshmarketer allows businesses to track and segment their audience based on their behavior on the website. It provides features for visitor tracking, event tracking, behavioral segmentation, and custom event triggering, helping businesses to understand their audience better and deliver personalized experiences.
Marketing Automation: Freshmarketer offers marketing automation features that streamline marketing workflows and automate repetitive tasks. It provides capabilities for lead nurturing, lead scoring, drip campaigns, workflows, and autoresponders, helping businesses to automate their marketing processes and engage with prospects at different stages of the customer journey.
Landing Page and Form Builder: Freshmarketer provides a landing page and form builder that allows businesses to create high-converting landing pages and forms without any coding skills. It offers templates, drag-and-drop editor, custom form fields, form validation, and form analytics, helping businesses to create engaging landing pages and capture leads effectively.
A/B Testing and Multivariate Testing: Freshmarketer offers A/B testing and multivariate testing features that allow businesses to test different variations of their campaigns, landing pages, and forms to identify the best-performing ones. It provides statistical significance, test scheduling, and result tracking, helping businesses to optimize their marketing efforts based on data-driven insights.
Integrations and Marketplace: Freshmarketer integrates with various third-party tools and services, such as CRM systems, email providers, analytics tools, and more. It also offers a marketplace with a wide range of add-ons and integrations, allowing businesses to customize and extend the functionality of the marketing automation platform according to their needs.
Reporting and Analytics: Freshmarketer provides comprehensive reporting and analytics features that provide insights into marketing performance and campaign effectiveness. It offers pre-built marketing reports, customizable dashboards, conversion tracking, and ROI tracking, enabling businesses to measure the success of their marketing efforts and make data-driven decisions.
All products and trials
Freshworks offers a suite of cloud-based software products designed to help businesses streamline their operations and improve customer engagement. Here is an overview of Freshworks’ main products and their solutions:
Freshdesk: A customer support software that provides features for ticket management, team collaboration, automation, reporting, and self-service portals. It helps businesses manage customer inquiries, resolve issues efficiently, and provide exceptional customer service.
Freshservice: An IT service management software that offers features for incident management, problem management, change management, asset management, and service catalog. It helps IT teams streamline their operations, automate workflows, and provide IT services efficiently.
Freshsales: A sales CRM software that provides features for lead management, contact management, email tracking, deal management, and sales analytics. It helps sales teams manage their leads, engage with prospects, and close deals effectively.
Freshchat: A customer messaging software that offers features for live chat, chatbot, team collaboration, and omnichannel communication. It helps businesses engage with customers in real-time, provide instant support, and deliver personalized experiences.
Freshmarketer: A marketing automation software that provides features for website personalization, email marketing automation, conversion rate optimization, behavioral tracking, and marketing analytics. It helps businesses optimize their marketing efforts, drive customer engagement, and improve conversions.
Freshcaller: A cloud-based phone system that offers features for call management, call routing, voicemail, call recording, and analytics. It helps businesses set up and manage their call center operations, handle customer calls efficiently, and monitor call performance.
Freshconnect: A team collaboration software that provides features for internal messaging, file sharing, task management, and team collaboration. It helps teams collaborate, share information, and work together efficiently.
Freshstatus: A status page software that offers features for creating and managing public status pages for communicating the status of services or products to customers. It helps businesses keep their customers informed about service disruptions, planned maintenance, and updates.
Trial Solutions:
Freshworks offers free trials for most of its products, allowing businesses to explore the features and functionality of the software before making a purchase decision. The trial solutions typically provide access to the full set of features of the respective product for a limited period, allowing businesses to test the software in their real-world scenarios, evaluate its suitability for their needs, and make informed decisions about purchasing the full version.
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