Customer Support Engineer

Customer Support Engineer

Job description

Solutions: Security (Firewalls, End Point Protection AV, DLP, Email Protection, Encryption), Networking, Server, and Desktop

  • Implementation of Security (Firewalls, End Point Protection tools), Networking,
  • Deployment and Administration -Security (Firewalls, End Point Protection), Networking, Server and Desktops
  • Configuration of Servers, Storage, and Endpoint devices (Laptop and Desktops )
  • Providing Training and Post Sales Support
  • Onsite visits to customer locations
  • Presales – Solution, Demo, and Presentation
  • Case Studies and Customer relationship
  • Learning and certifications
  • Should be willing to go to the field support call at customer sites

Key Skills

  • Security – Firewalls, End Point Protection AV, DLP, Email Protection, Encryption, Networking, Servers, and Desktops
  • Hands-on Experience of Security and Backup and Networking
  • Fair Communication and Presentation Skills

Required Experience and Qualifications

  • Computer Diploma /Graduate with Good communication and presentation skills
  • Should have work experience and knowledge of atleast 3 years in Security (Firewalls, End Point Protection), Networking, Servers, and Desktops
  • Having a Certification will be an added advantage
  • As per company policy: BYOD Laptop and Two Wheeler is mandatory for employment

Candidate looking for IT Administrator role should not apply

Benefits
– OEM Learning and Certification workshop are part of KRA
– INCENTIVE FOR Addl Business or Mining Account.
– Local Conveyance for customer meetings

Salary: As per Experience & Industry standards

Job Types: Full-time

Experience:

  • Systems, Security and Neworking: 2 years (Required)
Job Category: IT
Job Type: Full Time

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Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
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