Overview
A 24/7 security operations service that collects telemetry, detects threats, triages alerts and leads response, using defined playbooks and clear escalation to your team.
- TelemetryLogs and alerts from endpoints, identity, email, network and cloud flow into a SIEM.
- DetectionRules mapped to MITRE ATT&CK raise alerts.
- TriageTiered analysis with threat intelligence, escalated through documented playbooks.
- AutomationSOAR handles repetitive enrichment and containment steps.
Technical scope
- 24/7 monitoring and alert triage
- Detection-rule and use-case engineering mapped to MITRE ATT&CK
- Incident investigation, containment guidance and root-cause analysis
- Threat hunting and threat-intelligence enrichment
- Log source onboarding and health monitoring
- Phishing and endpoint alert handling
- Monthly service reviews and executive reporting
Architecture and how it works
Logs and alerts from endpoints, identity, email, network and cloud flow into a SIEM. Analysts triage alerts in tiers, enrich them with threat intelligence and escalate confirmed incidents through documented playbooks. Automation (SOAR) handles repetitive enrichment and containment steps.
Delivery process
- 01
Onboard
Connect log sources and agree severities and escalation contacts
- 02
Tune
Baseline normal activity and tune rules to cut false positives
- 03
Operate
Round-the-clock triage, investigation and response
- 04
Hunt
Hypothesis-led searches for threats the rules missed
- 05
Improve
Turn findings into new detections and report monthly
Service reviews and reporting
Each month your ISS service lead walks your team through how the SOC is performing, so security stays a shared conversation rather than a black box.
- Detection and response times, and alert volumes
- Coverage against MITRE ATT&CK
- Post-incident reviews with recommendations
- Agreed next steps for tuning and improvement
Common questions
How does telemetry reach the SOC?
Logs and alerts from endpoints, identity, email, network and cloud flow into a SIEM. Log source onboarding and health monitoring are part of the service, so gaps in visibility are found and fixed quickly, and detection does not quietly fail because a source stopped sending data or changed its format.
How are detection rules built and maintained?
Detection rules and use cases are engineered and mapped to MITRE ATT&CK, then tuned over time against real alerts. Mapping shows which attacker techniques are covered and which are not, so coverage can be improved deliberately, while tuning reduces noise and keeps analysts focused on alerts that matter.
How are alerts triaged and escalated?
Analysts triage alerts in tiers, enrich them with threat intelligence and escalate confirmed incidents through documented playbooks. Escalations include investigation findings, containment guidance and root-cause analysis, so your team receives a clear picture and a recommended action rather than a raw alert to work out alone.
What does SOAR automate?
SOAR automation handles repetitive steps such as alert enrichment and containment actions. This shortens the time between an alert and a response, and it lets analysts spend their time on investigation and decisions instead of manual lookups, while keeping every automated step logged and repeatable under the playbook.